Versa 2 isn't tracking my heart rate

[Phil1966]

Hi, My Versa 2 randomly doesn't sync my Heart Rate- steps etc are synced my heart rate not. I am also unsure of the accuracy- it tends to show 10% lower than my home blood pressure machine. From a health perspective i need to ensure both my Heart rate is tracked daily and is accurate. I re-set the watch and that makes no difference.

Thanks

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Phil1966. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, I'd recommend the following steps:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, please see What factors can affect my heart-rate reading on my Fitbit device?

Hope that helps.

[CowDaddy0]

I followed your instructions to the letter, with no success. I have no lights, no heartbeat, no reason to keep trying, apparently. Sorry that there isn't a remote method to have service done to repair the Versa 2. It should be able to happen using a cradle and an exclusive secure interface limiting access only to the USB port that connects the device to the portal. Develop AI service portal and you can salvage your customer base.

[MarreFitbit]

Hi there, @CowDaddy0. Welcome on board. I appreciate you had followed the tips and recommendations provided above. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they're now assisting you with this matter. Please stay tuned to your inbox for updates on your case. 

We hope your issue is solved soon.