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Versa 2 isn't tracking my sleep data

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‎01-09-2021 00:41 - last edited on ‎01-09-2021 06:13 by Fitbit Moderator

‎01-09-2021 00:41 - last edited on ‎01-09-2021 06:13 by Fitbit Moderator

I have only had the fitbit versa 2 for 3 days and nights but it has only tracked my sleep 1 time for 54 minutes. Help! How do I get accurate sleep tracking?

 

Moderator Edit: Clarified subject

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‎01-09-2021 06:14 - edited ‎01-10-2024 10:58

‎01-09-2021 06:14 - edited ‎01-10-2024 10:58

Hi there @Heather405, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

If you are not receiving sleep stages, please consider the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-09-2021 06:14 - edited ‎01-10-2024 10:58

‎01-09-2021 06:14 - edited ‎01-10-2024 10:58

Hi there @Heather405, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

If you are not receiving sleep stages, please consider the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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