Versa 2 isn't tracking sleep stages

[KElizabeth21]

I received my Versa 2 on Monday, Dec. 2nd. I wore it to sleep the first night and got a basic sleep details the next morning, which figured was because I didn't have it programmed right and wasn't wearing it 2-3 in above my wrist bone.

The following two nights it tracked my sleep stages perfectly, no issues. The last three nights I wore it to sleep and it once again only reported basic sleep details with no explanation for why it was only giving basic information, (like I have gotten from a nap that was recorded because it was less than three hours).

I have reset the device, turned the heart rate setting on and off syncing it both times, and contacted customer support which was a huge waste of time since whoever I was chatting with could barely put properly worded sentences together, let alone tell me to do something I didn't already try on my own. I am becoming very annoyed since this feature is one of the main reasons I wanted this Fitbit. Can anyone offer any help or in the same situation?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @KElizabeth21.

I understand how are you feeling and appreciate all the efforts in trying to fix this sleep issue. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Let me know the outcome. 😉