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Versa 2 isn't working as expected

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‎07-18-2021 23:02 - last edited on ‎07-19-2021 19:11 by Fitbit Moderator

‎07-18-2021 23:02 - last edited on ‎07-19-2021 19:11 by Fitbit Moderator

My versa 2 app has deleted ally steps from the past 18 days. I also find that I can't access my app gallery or clock faces, despite my device being connected to the Internet..  My device also hasn't updated to the latest version yet. Could this be the reason the other problems have developed?

 

 

Moderator Edit: Clarified subject

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‎07-19-2021 19:13 - edited ‎10-08-2023 08:35

‎07-19-2021 19:13 - edited ‎10-08-2023 08:35

@happychick53 Thanks for stopping by in the Community Forums and for sharing the details about the issue with your Versa 2. 

I've seen that you contacted our Support Team after posting here and they've already helped you with this matter. If you still need help, please feel to contact our team back by providing the reference number you were given during your chat so they can continue assisting you. 

Maria | Community Moderator, Fitbit


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