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Versa 2 issue with heart rate monitor

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‎04-24-2021 10:14 - last edited on ‎04-25-2021 14:31 by

‎04-24-2021 10:14 - last edited on ‎04-25-2021 14:31 by

Why are there so many issues w the heart rate monitor. I’ve tightened the band, placed in right spot on wrist, cleaned the back of the watch. Nothing. And it’s worse when you have to elevate your arms like on an elliptical or rowing. It’s just so poor and for a key indicator of health, any other ideas to address?

 

 

Moderator edit: subject for clarity 

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‎04-25-2021 14:28 - edited ‎04-25-2021 14:30

‎04-25-2021 14:28 - edited ‎04-25-2021 14:30

Welcome to the Fitbit Community, @Arand11.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend restarting your watch: How do I restart my Fitbit device? Heart rate tracking can be affected by several factors and I recommend reviewing this help article for more information: What factors can affect my heart-rate reading on my Fitbit device?

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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