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Versa 2 just died with 65% battery left.

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‎12-03-2020 14:20

‎12-03-2020 14:20

My Versa 2 stopped working today. I put it on the charger and it started up like it was charging, but came back a while later and it has completely shut off. Tried to do a full reset and nothing works. Screen is black and heart monitor not lighting up. Cannot get it to charge, restart, anything!

This is my 2nd Versa 2 (1st one you had to replace) and was just replaced in August! What the heck? Need someone to contact me ASAP! It apparently hasn't synced since this morning.

Screenshot_20201203-171424_Fitbit.jpg

 

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‎12-04-2020 04:39

‎12-04-2020 04:39

Welcome to the Fitbit Community forums @BkThurston. 

 

Thank you for sharing this information about what you've been experiencing with your Versa 2 and confirming that you already tried a few troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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