Versa 2 just flashes fitbit logo

[BrendaHu]

I wore my versa 2 to aqua zumba class. I know it was working for most of the class as it buzzed when I hit my zone minutes. After 45 min I looked at my fitbit and it was just flashing the fitbit logo. I tried holding the button down for 10+ seconds and it just keeps flashing. I tried holding it down for 8 seconds, letting go for less than 2 and holding it down again as I read in this forum, but nothing. It won't sync and when I put it in the charger it stops flashing, but when I tap on it, nothing happens. I haven't even had it a year. I read that it was water proof up to 50 meters and it was not in more than half a meter. How do I fix it?

[AndreaFitbit]

Welcome to the Fitbit Community, @BrendaHu. Thank you for letting us know about the steps you have followed in order to remove the Fitbit logo of your Versa 2.

I noticed that you already got in touch with our Support Team and that they have already assisted you.

Keep on visiting the forums.