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Versa 2 keeps disconnecting from my Galaxy S10+

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‎11-28-2020 06:23 - last edited on ‎11-30-2020 13:37 by Fitbit Moderator

‎11-28-2020 06:23 - last edited on ‎11-30-2020 13:37 by Fitbit Moderator

The only way to keep my versa 2 connected is to repeatedly restart my phone multiple times a day. This never use to be the case. It is very inconvenient and annoying. I could be sitting right next to my phone and it will disconnect itself. Is there anyway to correct this?

 

 

Moderator Edit: Clarified subject

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‎11-30-2020 13:39 - edited ‎08-31-2023 12:09

‎11-30-2020 13:39 - edited ‎08-31-2023 12:09

Hi there @Daiken918, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your time and efforts in troubleshooting the connectivity issues prior to posting here. Note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-30-2020 13:39 - edited ‎08-31-2023 12:09

‎11-30-2020 13:39 - edited ‎08-31-2023 12:09

Hi there @Daiken918, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your time and efforts in troubleshooting the connectivity issues prior to posting here. Note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

If you haven't done so yet, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes