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Versa 2 keeps disconnecting to Wi-Fi

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‎11-12-2022 13:26 - last edited on ‎11-14-2022 12:18 by Fitbit Moderator

‎11-12-2022 13:26 - last edited on ‎11-14-2022 12:18 by Fitbit Moderator

Every time I click on Media in my fitbit app it disconnects me from wifi.  At first I thought it was just when I used media to get to deezer but it is actually the media on dashboard (I watched my watch to see when it disconnected).  Everything worked fine until a few weeks ago.  I've deleted and reinstalled the fitbit app, deezer, factory reset my fitbit and nothing changes.   Need help

 

 

Moderator Edit: Clarified subject

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‎11-14-2022 12:20 - edited ‎06-13-2023 10:36

‎11-14-2022 12:20 - edited ‎06-13-2023 10:36

Hi there, @KarenF5. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for this issue. Stay tuned to your inbox!

Maria | Community Moderator, Fitbit


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