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Versa 2 keeps losing connection with my phone

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‎11-29-2020 11:05 - last edited on ‎11-30-2020 06:23 by Fitbit Moderator

‎11-29-2020 11:05 - last edited on ‎11-30-2020 06:23 by Fitbit Moderator

Versa 2 is constantly losing connection to phone, Alexa WiFi etc. The only way I have found to get it to find connection again is to reboot my smartwatch but having to do this several times a day. Only started doing this a couple of weeks ago. Please could someone advise?

 

 

Moderator edit: updated subject for clarity

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‎11-30-2020 06:22

‎11-30-2020 06:22

Hi @RuthAtkinson, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is losing connection with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch during the next 24 hours and see if it doesn't lose connection with your phone anymore.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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