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Versa 2 keeps saying "No Internet Connection"

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‎03-02-2022 18:10 - last edited on ‎03-03-2022 10:53 by Fitbit Moderator

‎03-02-2022 18:10 - last edited on ‎03-03-2022 10:53 by Fitbit Moderator

My Fitbit doesn't let me add any apps. It keeps saying no Internet connection but it is connected to my wifi. I've restarted both my Fitbit and the actual app.

 

Moderator Edit: Clarified subject

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‎03-03-2022 11:01 - edited ‎06-22-2024 07:28

‎03-03-2022 11:01 - edited ‎06-22-2024 07:28

Hi there, @Chikalatte. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-03-2022 11:01 - edited ‎06-22-2024 07:28

‎03-03-2022 11:01 - edited ‎06-22-2024 07:28

Hi there, @Chikalatte. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

The "Oops no internet connection" issue can be caused by the use of the following on your phone:

  • VPN
  • AdBlock software
  • Security software
  • Private DNS

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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