Versa 2 left button stopped working and its stuck on screen off mode

[helpneeded1234]

I need help, I purchases the Versa 2 in March 2021 and now stopped working. the screen is stuck on screen-off mode and left button doesn't work. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @helpneeded1234. 

Thank you for sharing that you've been having this inconvenience with your Versa 2 watch. 

The restart procedure has been helpful to other users with the black screen of the watch, but since you're also experiencing the problem with the  button, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[helpneeded1234]

I tried everything noting works. also talked with someone at help desk. She said warranty services will contact me. It’s now two days. No one contacted me yet. 

[DavideFitbit]

@helpneeded1234 Thank you for your reply and confirming that you already got in touch with the Customer Support team. 

Keep in mind that it can take from 24 to 48 hours to receive a reply from the Support team, but you should be receiving a response soon. 

If you don't receive a response, I recommend that you chat or give them a call so they can provide you with an update on your case. 

I'll be around if you have further questions.