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Versa 2 locked on home screen

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‎12-05-2019 11:29 - last edited on ‎12-06-2019 16:09 by Fitbit Moderator

‎12-05-2019 11:29 - last edited on ‎12-06-2019 16:09 by Fitbit Moderator

My fitbit versa 2 will not advance to other screens and remains on the home screen.  I am constantly rebooting my device.  I bought the device the first day it was released.  Is there a solution for this or should I contact fitbit to have it replaced?

 

Moderator edit: Subject for clarity 

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‎12-06-2019 16:09

‎12-06-2019 16:09

Hi @AlejB, it's nice to see you again participating here in the Community Forums! 

 

Thanks for bringing this to my attention and for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to change the clock face of your Versa 2, please follow the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes. After changing the clock face you can restart one more time your device too.

 

Keep me posted and let me know if you have any additional questions. 🙂

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