Versa 2 locked

[IwonaS]

Hi! Was working until today , charged and then didn’t sync anything in to my iPhone , I deleted it from my app , reset it done everything, and when I have tried to add it in to my app again I got info that there is an error that my Fitbit was reported lost or warranty was issued? What to do? I bought it if someone brand new in the box. Pls help 🙈

[Odyssey13]

Hi @IwonaS  so Fitbit is trying to tell you that your device can't be used? Please share what it said again. Did you buy it from a retailer that is authorized to sell Fitbit products? If you got it from an individual, there is no warranty. Warranty information - click. 

[IwonaS]

Hi! I bought it if Adverts it was a new Fitbit in the box closed and sealed , my fault I didn’t ask for receipt , it was working ok last 2 months and today it stopped , and it says that it was reported lost or warranty was letter was issued 🤦🏼‍:female_sign:

[Odyssey13]

Unfortunately the warranty from Fitbit is to the original purchaser of the device when purchased from an authorized retailer. You pay by credit card?Sometimes the card company can help you.

[IwonaS]

No, paid by cash. I bought it if a person not a retailer, so maybe it was stolen? 

[Odyssey13]

It's hard to tell. It could be someone was issued a replacement, but usually a replacement under warranty comes without a box. I'm sorry this happened to you. 

[IwonaS]

Thank you , I contacted the seller , will see what he has to say ? 

[Odyssey13]

Sounds good. Maybe the seller didn't realize there was a problem. Hope you get it sorted out.