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Versa 2 loosing GPS signal / pause buttons

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‎04-28-2021 15:06 - last edited on ‎12-04-2024 09:07 by Fitbit Moderator

‎04-28-2021 15:06 - last edited on ‎12-04-2024 09:07 by Fitbit Moderator

Hi, I have two major issues with my Versa 2. 
1st : Can you give us the option to disable the "pause button". I can't count how many times I inadvertently pressed it in a workout, without knowing it, and lost my workout data. Everytime you do a pushup, or anything that flex your wrist a bit too much, you risk to press the "pause button" without knowing it, and it stop recording your session. 
2nd : Can you fix the bluetooth GPS connection problem. The watch almost always lost the connection to my phone as soon as the phone's screen locks, or if the watch's screen turn off. Few days ago, it took 5 attemps to connect the watch to the phone. I had to reboot the watch to be able to connect it to the phone's GPS. I did a 20km bike ride and everything went well. Yesterday, I did the same thing, but when I came back home, I realized the watch was searching for a lost connection, and recorded only 130m of my 20km ride. Today, the watch lost it's connection after 9km. Fortunately, I realized it because I took a pause after 10km. I had to restart the watch to connect it again to the GPS of my phone.

Those issues have been raised for years, by many people, with different brand or model of smartphones. I had those issues with my Samsung Galaxy S8, I now have them with my Samsung S21.
I already tried to uninstall and reinstall the app on my phone (and changed my phone), I "rebooted" the watch to it's initial settings.
It would be very appreciated if you could find a solution to those major issues that prevent this fitness tracker to track fitness.
Thank you.

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‎04-28-2021 17:57

‎04-28-2021 17:57

I posted this earlier.  Give it a try.

 

1. Delete the Fitbit and MyFitness apps from your phone and install the latest versions

 

2. Add Fitbit to your MyFitnessPal in the MyFitnessPal dashboard via the Apps tab.  Make sure to grant access to MyFitnessPal in the Fitbit dashboard.


2. On your Android phone go to settings > apps > Fitbit > Permissions. Make sure location and physical activity are allowed. While in the Fitbit app go to Battery. Make sure “allow background activity” is on.

 

You may have to go Settings > Battery > and turn off "power saving" mode to be able to access “allow background activity”.  The take away is that Fitbit has to always be running in the background.

 

For iPhone users I imagine there are equivalents to everything I have above. 

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