Versa 2 melted to its charger!

[prplsage]

My wife's Versa 2 melted to its charger! I "talked" (text chat) to Fitbit and was told that I would receive an email about this, that was 15 days ago and still nothing. 

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[elimary]

My verse 2 has died twice and each time got v hot in its charger. Both times customer service have send out a box to return it and sent a replacement. No questions asked and sorted over chat within 10 mins. Try again.