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Versa 2 music feature is not working properly

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‎12-13-2020 04:31 - last edited on ‎12-14-2020 05:15 by Fitbit Moderator

‎12-13-2020 04:31 - last edited on ‎12-14-2020 05:15 by Fitbit Moderator

hello i am looking at upgrading my versa to versa 2. I got the versa so i could upload my own music and go on my walks without my phone. But when i did this and connected my bluetooth headphones it kepted cutting out i tryed everything and ended up giving up on that feature. My question does anyone have a versa 2 can you listen to your own music you have uploaded with your bluetooth headphones with no issues ( away from your phone watch only)? please and thankyou 

 

shae 🙂

 

 

Moderator edit: updated subject for clarity

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‎12-14-2020 05:15

‎12-14-2020 05:15

Hi @shaz32, welcome to our Fitbit Community. I totally understand how you feel about the music playing issues that your Versa 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, restart your Versa 2 as described in this help article. After this, check out this help page, which explains how the music feature works on your Fitbit device.

 

Finally, monitor your watch during the next 24 hours and see if the music feature works properly.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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