I am going to attempt to keep this thread alive (hijack) because I have the same problem. Was or will there be a solution to the issue? Or have you given up?
My two year old Versa 2 watch/application has had periodic issue over the summer and stopped tracking health metrics (breath, HRV, temperature) in early November. SPO2 and HR still show up in the metrics. I opened a support ticket and was told by representative:
"We would like to assure you that our team is working on a fix and we apologies if we can't provide a specific date yet on this. For now, we recommend to keep your Fitbit app and watch up- to-date to receive the resolution once available. We are as eager as you to keep you back on track."
A month later I emailed the technician for an update but the automate response indicated my ticket was closed because they hadn't heard from me. I didn't have the capacity at the time to follow-up. But now I would like to find a solution.
I have already updated my iPhone app and defaulted my watch back to factory default and updated to the latest build. But the problem remains.
It was posted on the Sense forum that similar issues earlier this summer were resolved. Is the Versa 2 no longer supported? What is the status of health metrics on the Versa 2? Thanks.
