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Versa 2 no heartbeat

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‎03-22-2022 17:39

‎03-22-2022 17:39

My versa 2 recently has stopped showing my heart I have restarted it multiple times and tried a few other things that have been suggested none have worked

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‎03-22-2022 23:06

‎03-22-2022 23:06

Hi @Some_random_guy  - Probably best to contact Fitbit Support directly. They may be able to help you check your watch.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

 

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur

Author | ch, passion for improvement.

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‎03-23-2022 09:38

In response to Guy_

‎03-23-2022 09:38

Welcome to the Fitbit Community, @Some_random_guy. Thank you for letting us know that you have restarted your Versa 2 multiple times in order to show your heart rate.

 

Heart-rate tracking is turned on automatically. If you turned heart-rate tracking off, turn it back on:

On your device, open the Settings app > Heart Rate  tap to turn the setting On.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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