Versa 2 no longer detecting walks

[Adrienne_Versa]

My Versa 2 has been accurately detecting walks for 2 years until 3 days ago.

I did go for a run, which automatically triggered the auto detect and I said sure, automatically start the app when you detect a run. Since then, my Versa no longer accurately detect walks. It missed 2 walks, and only recorded part of a third walk. 

I checked the settings, it is set to auto detect a 10 minute walk. I tried resetting. 

Any other tips??

[EdsonFitbit]

Welcome to the Fitbit Community, @Adrienne_Versa.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Our team has just released a new version of the Fitbit app (iOS 3.42 or Android 3.42.1). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

In addition, you can set up your watch as a replacement device:

1. Tap the Today tab  and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Adrienne_Versa]

Thanks for the information. I did the updates as you had suggested. I just returned for a 30 minute walk, and it only detected 10 minutes of it, so the update did not resolve my issue. 

Any other thoughts?

[EdsonFitbit]

Thank you for your response, @Adrienne_Versa.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.