Versa 2 no longer recognized by the Fitbit app

[Jennifers81]

Ok so I have had this problem with my versa 2, and then the next versa 2 Fitbit sent to replace it. What happens is I realize the watch no longer syncs with the app, but the watch is still connected through my iPhone blue tooth. Both watches worked about a year before they had this problem. 

I have tried a factory reset, but since the app doesn’t recognize the watch, I can’t set it up. I have tried deleting and installing the app again, powering my phone off, everything! In 6 years I’ve gone through just as many Fitbits and it’s really frustrating.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jennifers81 It's great to see you in our Fitbit Community. I totally understand how you feel about the syncing issue that your Versa 2 has experienced with your Fitbit app. By the way, thank you for trying to get it resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

Hope this helps.