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Versa 2 no longer shows sleep data

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‎10-09-2020 21:33 - last edited on ‎10-10-2020 04:05 by Fitbit Moderator

‎10-09-2020 21:33 - last edited on ‎10-10-2020 04:05 by Fitbit Moderator

For the last month or so my versa 2 does not show sleep results.  I have restarted.  All is updated? Any other suggestions?

 

 

Moderator edit: updated subject for clarity

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‎10-10-2020 04:04

‎10-10-2020 04:04

Hi @chester14, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Versa 2 since it won't register your sleep data.

 

Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your sleep. Finally, monitor your Versa 2 and see if it tracks and registers your sleep properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-27-2020 12:35

In response to JuanJoFitbit

‎10-27-2020 12:35

I went through all the steps mentioned and sleep appears sporadically.I then went 1 step further and Uninstaller reinstalled my app as I was syncing manually to get sleep to show.Now I realize Alexa is not working.  What are my next steps.MSent from Marilyn's Samsung Galaxy
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