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Versa 2 no longer tracking heart rate

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‎04-12-2022 16:11

‎04-12-2022 16:11

My Versa 2 is no longer tracking my heart rate and as a result, the calories burned during a workout are grossly incorrect.  This has been happening since the last Firmware update, I completed late March, 2022.  So now it's pretty much useless to me. 

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‎04-14-2022 19:24

‎04-14-2022 19:24

Welcome to the Fitbit Community, @Can76.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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