Versa 2 no longer tracks sleep or exercise

[Sparklepants]

I searched the forums but have not found an answer. About one week ago, my Versa 2 stopped auto tracking exercise. The app will record exercise if I log it via Runkeeper or Strava, but the Versa 2 itself says 0 of 7 days. As of yesterday, sleep is no longer tracking. I've tried rebooting, uninstalling and reinstalling the app, turning blutooth on and off, etc. No luck. I've only had the Versa 2 since August and this makes it useless for the things I want it for. Please help. 

[JuanJoFitbit]

Hi @Sparklepants, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 stopped tracking your sleep and it stopped recording your exercises automatically. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch.

As a side note, I'd like to share this help page, which explains how your Fitbit device tracks your exercises. Also, visit this article, which explains how your Versa 2 tracks your sleep.

Finally, monitor your Versa 2 and see if it tracks your exercises automatically and tracks your sleep data properly.

Keep me posted on the outcome.

[michaelmcw7]

Also having issues with excercise tracking, will try above but before i do, will i still have all data as before or will it be wiped? 

 

[Sparklepants]

I went through the factory reset process twice. Both times it said it failed. Now the Versa 2 itself will only track 3 things: steps, hours today (which it shows as 0), and heart rate. It doesn't give me options to add anything to the screen. So now I have more problems. 

[Sparklepants]

For a lark, I tried it a third time. Now my device is stuck on a screen that says, "data not cleared. Sync and try again." But sync through the app isn't working. So now I have a completely nonfunctional Versa 2. 

[michaelmcw7]

Oh no thats not good, no luck on my end either, done numerous factory resets but nothing, something different stops working each day, its Alexa today, has anybody from fitbit got back to you?