Versa 2 not allowing me to add music anymore

[dobetter2021]

So suddenly my Versa 2 will no longer allow me to add music to it... this is new.

Anytime I try to add a song, the screen blinks grey OR it gives me the circle with the slash through it sign. Anyone else having this issue?

Thanks

Moderator edit: format. 

[Guy_]

Hi, might you have used up all the available memory? Try removing some music and try again to see if it then works.

[dobetter2021]

Thank you for responding.

I have plenty of memory and even removed 34 songs and tried to add 16... does not work 😞

[AndreaFitbit]

Welcome to the Fitbit Community, @dobetter2021 and thank you for your advise @Guy_. Thank you for sharing your adding music to your Versa 2 and for removing songs of it.

To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. Follow the steps below to verify your devices are connected to the same network and then try again to download your playlists:

1. In the Fitbit app, tap the Today tab  , then tap your profile picture.
2. Tap your watch tile   Wi-Fi Settings.
3. Make sure your watch and computer are connected to the same network. To see which network your computer is on, click the Wi-Fi symbol   on your screen.
4. If your watch and computer are connected to different networks, manually connect your watch to the same network as your computer. Return to the Wi-Fi settings screen in the Fitbit app, tap the network name, and tap Connect.
5. Open the Music app   on your watch and then tap Transfer Music to try again. Note that it may take up to a minute for your playlists to appear on your computer's screen.

If you still have trouble downloading your playlists, complete the steps below:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Sync your Fitbit watch with your dashboard. For instructions, see How do Fitbit devices sync their data?
3. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
4. Open the Music app   on your watch and then tap Transfer Music.
5. Remove all other Fitbit devices from your account and try again to download your playlists. For Windows 10, don't minimize the window until the transfer is complete.

I hope this information helps. 

[dobetter2021]

Nope. None of that works. When I try to transfer over a song it flashes grey and will not transfer it. 

[Guy_]

@dobetter2021 - if you tried what @AndreaFitbit  has outlined, did you also lturn off the phone's Bluetooth temporarily and fully restart both computer and watch to clear any previous issues  ?

[AndreaFitbit]

Thanks for getting back to us and for trying the advised troubleshooting steps @dobetter2021. 

If @Guy_'s advise doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.