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Versa 2 not automatically recording swim

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‎08-12-2020 08:37 - last edited on ‎08-12-2020 18:05 by Fitbit Moderator

‎08-12-2020 08:37 - last edited on ‎08-12-2020 18:05 by Fitbit Moderator

Have had Versa 2 for 10 days. Went swimming with it on Friday and it recorded my swim. Just been swimming and it hasn’t recorded it. As far as I’m aware it should just record without me doing anything (like it did last Friday) but I am new to Fitbit devices so I won’t be surprised if it’s user error. I didn’t do anything different to it today though 🤷‍:female_sign:
Any ideas/help appreciated. Thanks 

 

Moderator Edit: Clarified subject

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‎08-12-2020 18:04

‎08-12-2020 18:04

Hi @Leobandit, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Because you're a new Fitbit Versa 2 user, I recommend you to learn more about the swim tracking feature of your device here: How do I track my swims with my Fitbit device? and let me know if the issue persists after taking into consideration the information that's specified there.

 

I'll be here if further assistance is needed. 

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