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Versa 2 not charging - Shows 0%

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‎11-01-2020 17:15 - last edited on ‎11-01-2020 21:35 by Fitbit Moderator

‎11-01-2020 17:15 - last edited on ‎11-01-2020 21:35 by Fitbit Moderator

 this watch was working fine for few months since I bought it. today it was %85+ charge, when suddenly it went to 0%. Now it won't charge when plugged, and won't connect to the phone.

 

Any idea?

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:34

‎11-01-2020 21:34

Hi @Mark234x, welcome to the Community Forums!

 

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎11-02-2020 07:29

In response to RicardoFitbit

‎11-02-2020 07:29

The device is completely unresponsive.  If you can click on any button you only see the 0% charge. 

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