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Versa 2 not charging and showing a white screen

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‎07-19-2021 04:47 - last edited on ‎07-19-2021 15:48 by

‎07-19-2021 04:47 - last edited on ‎07-19-2021 15:48 by

I only have one button on my Versa. Screen is bright white and doesn't hard reset. 

 

 

Moderator edit: subject for clarity 

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‎07-19-2021 15:49

‎07-19-2021 15:49

It’s good to see you in the community, @SaraBL.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

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