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Versa 2 not charging and unresponsive

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‎04-02-2020 16:50 - last edited on ‎05-18-2020 12:55 by Fitbit Moderator

‎04-02-2020 16:50 - last edited on ‎05-18-2020 12:55 by Fitbit Moderator

So disappointed with my Versa 2 that I just got for christmas.  I'm having the lack of charging, freezing screens and screen not responding.  The thing is a complete mess and useless even after resets and rebooting.  Never had an issue with my charge and after reading all the complaints feel like it was just a big waste of money.

 

 

Moderator edit: updated subject for clarity

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‎05-18-2020 13:02

‎05-18-2020 13:02

@Vport9 Thanks for being part of our Community! Sorry for the delay in my reply.

 

Let me help you with your Versa 2 charging and screen issues and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-19-2020 01:38

In response to AlvaroFitbit

‎05-19-2020 01:38

Hi 

Replying  to the Last email asking for confirmation that the problem with the Versa lite that doesn’t keep time or sync without forcing Still exists has brought no reply As yet 

However in an attempt to justify my claim that the problem is not caused by IOS 13.4.1 I attempted to set up on an android phone problem exactly the same.

I am rapidly forming the opinion that FitBit have serious problems with software and are unable to rectify.

It is unfortunate that due to the lockdown in the U.K. I am unable to return the watch to the seller otherwise it would have been sent back for refund and replaced with something that actually works

Regards

Joyce

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