Versa 2 not charging or turning on

[Jogger74]

hi, thanks for having me here,are you able to please assist me with my fitbit. it is now not charging and turning on even though i have wiped clean it, restarted it, and redownloaded the fitbit app to try and sync it. thank you!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Jogger74, welcome to the Community Forums. Thanks for the details provided about your Versa 2 that is no longer charging or turning on. I appreciate you've taken the time to troubleshoot it prior to posting here.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Waymur]

Hi guys,

I have a Versa and went flat yesterday, put it on charge with 3% left. Charged over night with no success. Have cleaned charger connections and pins and have place back on charge, at this stage still not charging. It is about w8 months old, has been working fine and charging up until now.

Wayne

[JuanJoFitbit]

Hi @Waymur, thank you for joining us in this thread and our Fitbit Community. Since your Fitbit Versa is also experiencing charging issues. By the way, thank you for trying to get this issue resolved before contacting our forums.

If you haven't done so, please try the steps that are listed in this help page. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if the issue gets fixed.