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Versa 2 not compatible with Xiaomi Poco F1

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‎01-30-2020 10:40 - last edited on ‎01-30-2020 17:30 by Fitbit Moderator

‎01-30-2020 10:40 - last edited on ‎01-30-2020 17:30 by Fitbit Moderator

Hi Community workers, 

My previous Fitbit had a number of issues with notifications but also with the battery. I spoke to your support team and they offered either a replacement or 50% off a new model. Given the problems I'd had, I decided to choose an upgrade. I excitedly collected my new Fitbit today and installed it to my device (Xiaomi Poco F1). I have since found out that this device is incompatible with Fitbit and was told that this would be something the team would be looking at 'in the future'....very vague I know.

I'm now in a situation whereby I have two Fitbits, neither of which work properly. My first Fitbit is pretty much redundant because the battery doesn't work and my new Fitbit is pointless as anything other than a tracker because none of the smart watch features work. I can get my 50% discount money back but i was told that I cannot be granted another replacement (even one of the same model as my other one). So, what exactly am I supposed to do? I've been a loyal customer of Fitbit for approximately 8 years and I'm now questioning why. I've neither been given a definitive solution to my problem, nor have I been offered anything in the way of compensation. I can't even speak to anyone to share my grievances because there is no complaints department. Please help

 

Moderator edit: updated subject for clarity

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‎01-30-2020 17:29

‎01-30-2020 17:29

Hi @HelenM12. Welcome to the Community Forums.

 

Thanks for explaining the issues that you've had with your Fitbit, as well for your feedback in regards to your experience with our Support team. I understand where you're coming from about not having a Fitbit that works with all its features. Our team is working hard to add more devices to our compatible devices list and while we don't have a time frame when your Xiaomi Poco F1 will be included, be sure that your comments won't go unnoticed.

 

I've got in touch with our team to share your details and I've been informed that your case is under review as they'll continue helping you with this matter. If you've not done so, please check your inbox, spam and junk folders, and keep an open communication with them so you can receive further assistance.

 

I'll be around if you need anything else.

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