Versa 2 not connecting after factory reset

[AndyVersa2]

A few days ago my versa 2 started to lose time. Then it stoped synching 

i have tried restarting the watch and turning on and off my phone Bluetooth with no success,

I reset everything and went back to factory settings on the watch and now there is no connection at all. 

it’s been brilliant until now so I want it working again. Please help

[AndreaFitbit]

Welcome to the Fitbit Community @AndyVersa2. I'm sorry to hear your Versa 2 is not connecting after factory reset.

In order to connect your watch again please pair to your account as a replacement device. Follow instructions of: How do I set up a replacement device or add a second device to my account?

Keep on visiting the forums.  

[AndyVersa2]

Hi Andrea

it turns out I have a Versa 1 rather than a 2 but that’s beside the point. I completely removed the versa from my account, went back to factory settings and restarted by adding new device and with no success at all!

I got a failed to pair message after putting in the 4 digit code. I retry and now it is failing even find the versa.

can I get this replaced or repaired?

[AndreaFitbit]

Thanks for getting back to us and for following the advised troubleshooting steps @AndyVersa2. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.