Versa 2 not connecting to Bluetooth

[Rose9159]

Not connecting to Bluetooth 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rose9159.

Thanks for the details shared in your post. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Restart your phone. 
3. Open the Fitbit app. tap the Today tab, and tap your profile picture.
4. Tap Set Up a Device.
5. Choose your device and follow the on-screen instructions to continue.

For complete troubleshooting instructions, see Why can't I set up my Fitbit device? 

[Peggster]

Hello, 

I too am having the same problem with the Versa 2 I received today. I have restarted both watch and phone twice, deleted and reinstalled the app, re-paired three times, turned off all Bluetooth devices nearby, anything I could find online. I would really like the Bluetooth to work for the Spotify function, but it can't find my phone at all, despite having paired when setting it up. I don't understand please help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Peggster.

Thank you for the details mentioned and the troubleshooting performed. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this and that they were able to assist you. Thank you for your time and efforts. For more information about the Spotify app, see How do I control music playing on Spotify?

See you around.