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Versa 2 not connecting to Bluetooth

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‎10-30-2021 20:08 - last edited on ‎10-31-2021 10:11 by Fitbit Moderator

‎10-30-2021 20:08 - last edited on ‎10-31-2021 10:11 by Fitbit Moderator

Versa 2 not connecting to Bluetooth, everytime send message pairing rejected by Versa 2

 

 

Moderator Edit: Clarified subject

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‎10-31-2021 10:15

‎10-31-2021 10:15

Welcome to the Community Forums @Bunti. 

 

Thanks for the details shared in your post. I suggest trying the following: 

 

  • Remove your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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