Versa 2 not connecting to Samsung 7

[almondblossom14]

I have shut down my versa and reset many settings on the app, but it still doesn't work. The time on the versa is messed up so it's hard to do anything with it.

This isn't the first time it doesn't connect, but the first time it has taken days of attempts. Could I possibly have a versa that doesn't work properly?

Thanks in advance.

Moderator edit: format

[JuanJoFitbit]

Hi @almondblossom14, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't connect with your Samsung 7. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.