Versa 2 not connecting to my Motorola g30

[SaraMughal]

I had been happily using my Versa 2 with my phone (which is a Motorola g30) when suddenly one day my watch was not syncing to my phone. Following some advice I found on the internet, I removed my Fitbit device from my phone's Bluetooth and then deleted the Fitbit app. I then reinstalled the app and attempted to sync my Versa 2, first connecting it to Bluetooth.

However, the watch wasn't showing up when I tried to connect a new device. Therefore my watch wasn't connecting to my phone. When I go onto the app the Bluetooth pairing there is also unsuccessful.

I am unsure what to do, I have tried restarting my device and checking app permissions but none of it is working.

Is there anything I can do to reconnect my device?

Moderator edit: subject for clarity 

[KatRabbitt]

I hope you are able to find a solution for this.  When that happened to my Versa support told me it was defective and sent me a coupon for 35% off a new product.  My watch was 18 months old, if you find a solution other than replacing your watch please let me know.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @SaraMughal. It’s good to see you in the community, @KatRabbitt.

@SaraMughal Thanks for the details shared in your post and for already trying to resolve the issue. I recommend connecting your watch to the charging cable and following our complete troubleshooting instructions in Why won't my Fitbit device sync? 

@KatRabbitt Thank you for joining the thread and sharing your experience. I understand how you are feeling and appreciate your efforts. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

Hope this helps. 

[SaraMughal]

Thank you for this @LiliyaFitbit - it did help.

@KatRabbitt - I'm sorry for the inconvenience this problem caused you, but the reply from the Fitbit moderator did help. 

[LiliyaFitbit]

Thank you for your reply, @SaraMughal.

I am glad to hear you're back on track! Thank you for posting the update here, I appreciate your time and feedback and hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can find great tips and encouragement from other members.

Keep on visiting the forums!

[KatRabbitt]

The fitbit moderator told me to buy a Fitbit & sent a coupon for 35% off a new product. My Fitbit became defective & stopped working after 15 months. It never worked 100% after the update I was forced to do in January that caused Fitbit's not to work with Android's. I have Garmin I purchased in 2013 that still works. Fitbit does not stand by their products. 

[LiliyaFitbit]

Thank you for your response, @KatRabbitt.

I understand how you are feeling and appreciate your comments. Our team is always working on improving our devices and user experiences, and we take every feedback as a learning and improvement opportunity for our products. 

See you around.