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Versa 2 not connecting to the App

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‎09-17-2019 05:42

‎09-17-2019 05:42

Ok. I know the app has had connectivity issues before (fitbit.com is down for maintenance), and I have done the uninstall/reinstall trick, but I don't want to have to do it for every time I change something. It already doesn't recognize the connection to my Versa 2 and it hasn't been 3 hours.

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‎09-18-2019 05:37 - edited ‎09-18-2019 05:38

‎09-18-2019 05:37 - edited ‎09-18-2019 05:38

@Lwarden welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it's experiencing syncing issues with the app. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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