Versa 2 not connecting with Oppo W31 headphones

[norajamal]

when trying to pair my oppo w31 wireless headphone with versa 2 show connection failed message and  I restart the watch and make the headphone unpair with all the devices and still show the same message.  

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @norajamal, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check and try the troubleshooting steps that are specified on our help article: How do I connect Bluetooth audio devices to my Fitbit watch? and let me know if the issue persists after taking such information into consideration.

I'll be here if further assistance is needed.

[sathu]

Hi @RicardoFitbit , I followed the same steps from the article, still I would not able to connect.

Can you please help

[MarreFitbit]

Hi there, @sathu. Welcome on board. Thanks for following the troubleshooting steps provided by @RicardoFitbit.

Have you recently paired your headphones to your phone or other devices? If you have, try removing your headphones from those devices. Then, when pairing them with your Versa 2, make sure no other Bluetooth device are nearby and turn off the Bluetooth on your phone. 

Hope this does the trick for you. 

[sathu]

Hi @MarreFitbit , Thanks for the quick response. 

I reset my both bluetooth earphone and versa 2. Even after same issue. Connection failed 😞

[MarreFitbit]

@sathu Don't mention it! I appreciate you had followed the tips and recommendations I provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.

[sathu]

@MarreFitbit Thanks

I connected with support team. As they mentioned, its is know issue. Fitbit with Oppo brands earphones are not pairing.

We are expecting a fix soon for this issue

[SrikantaSwain]

@MarreFitbit @RicardoFitbit If this is a known issue for pairing of Fitbit with Oppo, this should be informed in beginning to save everyone's time.