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Versa 2 not counting activity or sleep

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‎01-09-2021 02:46

‎01-09-2021 02:46

Hi,

 

Have had a vere 2 for a couple of weeks. For the last two days it hasn't collected any sleep data and wont record steps until it is reset, following reset it appears to function ok until I go to check sleep data the next day which again is missing and doesnt register steps until reset again.

 

I have factory reset but the problem remains.

 

The software on both the Fitbit and the app on my phone are both up to date.

 

Any help appreciates.

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2 REPLIES 2

‎01-09-2021 06:23

‎01-09-2021 06:23

I've had my versa lite for 2 years. Sleep tracker has always worked...until today. It vanished from my app. 

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‎01-14-2021 11:25

In response to ARLad

‎01-14-2021 11:25

Still have to reset versa 2 daily as it stops recording steps etc, a very disappointing product.

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