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Versa 2 not counting steps in activity minutes

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‎01-21-2020 21:01

‎01-21-2020 21:01

I just got a Versa 2 and it is not counting steps in activity minutes. I previously had an Alta HR which did include steps. Most of my activity is walking but now I'm not getting as many activity minutes as I have had in the past.  

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‎01-24-2020 13:21 - last edited on ‎11-13-2024 06:46 by Fitbit Moderator

‎01-24-2020 13:21 - last edited on ‎11-13-2024 06:46 by Fitbit Moderator

Hello @TX_Annie, it's good to see you around the Community forums. Sorry for the late response. 

I'm sorry to see that you've been having trouble with accuracy of your active minutes. 

Before considering other options, could you please provide a few extra details about what you've been experiencing with the accuracy of the active minutes? Let me know if you're experiencing this behavior with a specific activity as well, or if you're only seeing this during the day with regular use of the watch.

In the meantime, you can find more useful information about the accuracy of Fitbit devices here: How accurate are Fitbit devices?

Make sure that you've tried to complete a restart procedure as well: How do I restart my Fitbit device?

Please keep me posted.

Davide | Italian and English Community Moderator, Fitbit


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‎04-20-2020 15:12

In response to DavideFitbit

‎04-20-2020 15:12

Hi it is now working as expected. Thanks!

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