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Versa 2 not enough power and weak vibrations

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‎09-29-2020 22:20 - last edited on ‎09-30-2020 17:57 by Fitbit Moderator

‎09-29-2020 22:20 - last edited on ‎09-30-2020 17:57 by Fitbit Moderator

I’ve rebooted my versa2 several times but the vibrate function on the alarm has noticeable lost power.

when I tried to charge the device this morning it kept saying that not enough power was received to charge, but it showed that the charger was connected.

help. x

 

Moderator Edit: Clarified subject

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‎09-30-2020 17:56

‎09-30-2020 17:56

Hi @lollypop_lisa, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. The vibration issue of your Versa 2 could be related to the power source you're using to charge it. That being said, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

I'll be here if further assistance is needed.

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