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Versa 2 not holding charge and face is blurry

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‎01-29-2021 10:26 - last edited on ‎01-29-2021 12:06 by Fitbit Moderator

‎01-29-2021 10:26 - last edited on ‎01-29-2021 12:06 by Fitbit Moderator

Fitbit sent me a refurbished Versa 2 to replace my brand new one.  Anyone have problems with returns. The replacement won't hold charge and the face is blurry.

 

Moderator Edit: Clarified subject

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‎01-29-2021 11:08

‎01-29-2021 11:08

Hi @ndasjenks  the face being blurry, is that due to scratches or is it inside where it's pixelated? I've notified a moderator about your post and they should be by to address this with you.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-29-2021 12:10

In response to Odyssey13

‎01-29-2021 12:10

@Odyssey13 Thanks for flagging this post. 

 

@ndasjenks Hi there. Thanks for the details mentioned. Since your Versa 2 isn't holding a charge, make sure you're fully charging it and follow these tips to extend your watch's battery life. 

 

As mentioned by our council, if the face blurry is inside try restarting it and let me know the outcome. 

 

Let me know how it goes. 

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