Versa 2 not holding charge, resets and shuts off

[kimiken]

I've had my Versa for just over 1 year. It went black and would not charge for about 2 days - the screen was black and it got hot when I put it on the charger. I set it aside. After 2 days I tried to reset by holding back button and bottom button and got the Fitbit symbol! Was thrilled as this had not previously worked. I was soon deflated as after it reached 100% charge, I wore it and noticed it was no longer tracking my steps. I did a reset and it seemed ok. Later that evening I went to check the time and the screen was black. It was only a few hours. I put it on the charger and it was to 100%. I wore it to bed. Woke up the next morning and the screen was black. Put it on the charger again  - to 100%. Throughout the day it would restart by itself - the Fitbit icon came on multiple times within an hour then the screen went black. Currently it is not holding a charge longer than a couple hours. I am beyond frustrated. I have reset it. Removed it from my wifi and reset it up with the app. changed my watch face and turned off all the background stuff. I revised my settings to only receive texts and nothing else. It's not working - still loses charge rapidly and shuts off. Help! or am I just out of luck because it's over a year old and out of warranty? So disappointing. I really liked this product but let's see if I get any help with this issue.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @kimiken, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I totally understand how frustrating this matter can be for you. Because you're still experiencing difficulties with your Versa 2, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[jennier]

I've had my Versa 2 for 8 months. It was working fine until 2 weeks ago and now it will not hold a charge for even 1 hour. The screen goes black and will not turn back until I've charged for at least 4-6 hours. 

Moderator Edit: Formatting

[kimiken]

Yup, unfortunately after going back and forth with customer service at Fitbit, there’s nothing they can do as my device is out of warranty. You may have better luck - as the warranty period is 1 year. They had me track how long the charge held and asked me to provide a receipt with the date of purchase.

Good luck to you.

[jennier]

Thanks for the advise!

Sent from Yahoo Mail on Android

[TRD77]

mine is doing the same thing. they told me to do all of that too and haven't heard back on what i can do. 

[kimiken]

I noticed that they respond in the evening. So I wouldn’t stop communicating with them. Since your device is less than a year old I’d press on.