Versa 2 not holding charge

[Sarahb285]

New versa 2 not charging even though when plugged in it says charging. Battery level keeps decreasing even when plugged in for 2 or more hours. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sarahb285, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. This issue could be related to the power source you're using to charge your device, therefore, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

I'll be here if further assistance is needed.

[Sarahb285]

Hi Ive tried a couple of plug sockets. It says its charging but when I go back some time later the battery level has either stayed the same or decreased. I have cleaned it and checked it and did a reset on the fitbit Versa 2 itself. Only had it a week. It was a replacement for my original one which wouldn't sync at all, but this is still the original charger. Im not sure if any charging has been successful with this new fitbit this last week and the battery is now only 16%.

[RicardoFitbit]

Your update is appreciated @Sarahb285.

Thanks for the details that were shared with me, seems odd that you're still experiencing charging difficulties with your Versa 2 after trying the troubleshooting steps from my previous post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.