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Versa 2 not pairing with iPhone and iPad

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‎10-07-2020 08:21 - last edited on ‎10-08-2020 11:03 by Fitbit Moderator

‎10-07-2020 08:21 - last edited on ‎10-08-2020 11:03 by Fitbit Moderator

my versa 2 watch quit syncing a couple months ago. I have tried unpairing from my devices but now when I try to pair again the app is unable to find the watch. This has happened on both iPhone and iPad. I have turned wifi on and off and also turned blue tooth on and off. I have also restarted my devices and the watch. Still unable to find the device to pair. Please help!

 

 

Moderator edit: updated subject for clarity

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‎10-08-2020 11:02

‎10-08-2020 11:02

Hi @Bever1yrph, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 is not pairing with your iPhone or iPad. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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