Versa 2 not pairing with my phone

[Shelbie1313]

Hi acquired a new versa 2 on 1st December. All going well. But actually looked at the app sunday night and it hadn't synched since 10pm Friday (13th). I spent sunday  trying to pair it, uninstall the app, reinstall the app, reset to factory settings, eventually it just started working again. Was ok yesterday and this morning it is once again unable to find the watch to pair with it. 

I have a Samsung s9, it says the software is up to date. I have uninstalled app, restarted phone, then reinstalled app, it found it for about 2 seconds, then hit sync again and it won't find device.

Can someone help?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Shelbie1313, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it stopped syncing or pairing with your phone. I appreciate the time spent trying the troubleshooting steps that you mentioned above before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your Versa and see if it connects with your phone properly.

Keep me posted on the outcome.

[Pambob]

I just bought my vera 2 aand my galaxy S10 phone. Im recieving NO messages. Frustrating!!! 

HELP!!

[JuanJoFitbit]

@Pambob thank you for joining us in this thread. Since your Versa 2 is also experiencing notifications issues, please try the troubleshooting steps that this help article contains and see if the issue gets fixed.

Let me know how it goes.

[Pambob]

I contacted Fitbit help yesterday and was walked through restarting my phone, turning off bluetooth and notifications for fitbit then restarting my watch and turning everything back on on my phone. it worked for a short time then stopped working again. She said they have known issues they are working onjust very frustrating to have 2 brand new devices that dont work right togetherthanks for responding

[JuanJoFitbit]

@Pambob, thank you for getting back and posting your update here. By the way, I'm sorry for the late response.

As our Customer Service department mentioned, our team is actively working on a fix to this issue and I appreciate the time spent trying the recommended troubleshooting steps.

We also appreciate your patience and understanding with this. Once a solution is available, we'll make sure to post it in the forums.

I'll be around if any question arises.

[BoElTX]

I was excited to upgrade my charge 3 with a Versa 2; however, I have troubling with my IPhone 8 Bluetooth pairing with Versa 2. I have be using the device for a week and several times a day it stops sending notifications; thus, several times a day I have to do several trouble shooting functions ie relaunching app, forgetting my device, turning my phine off and resting network. I never had this much trouble with notification on my charge 3. I hope Fitbit corrects this problem soon, so I will not Feel I wasted my hard earn money on a upgrade. 

[JuanJoFitbit]

@BoElTX, I'm sorry for the late response. However, we are sorry about this issue and I totally understand how you feel about this.

Our team is looking into this and expect to have this issue fixed soon. Your feedback and comments are appreciated since this helps us to keep improving.

Don't hesitate to get back if you have more questions.