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Versa 2 not pairing with phone

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‎02-02-2021 16:01 - last edited on ‎02-03-2021 13:49 by Fitbit Moderator

‎02-02-2021 16:01 - last edited on ‎02-03-2021 13:49 by Fitbit Moderator

Earlier today I looked at my versa 2 and it had the restart symbol out of no where. After a few hours of trying to restart it by holding down the buttons , I finally got it back on, but it was super slow and delayed, and the time was off by 5 hours. It also wasn't syncing with my phone on the app. 

 

So I got on here and followed all the steps to try to fix this. 

I'm at the point now where it's trying to repair the device but my Bluetooth isnt connecting to it.

-i restarted the device (probably 10 times or more by now)

- turned bluetooth on and off

-restarted my phone

-deleted and re downloaded the app

-previously did a factory reset on the versa 2

-made sure location is allowed, and background app running allowed for fit bit

-removed all other Bluetooth devices so not too many are connected at the same time 

 

Honestly, done everything I could think of/seen on these threads. 

 

I've only had this watch for 3 weeks. 

 

Help!

 

 

Moderator Edit: Clarified subject

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‎02-03-2021 14:57

In response to RicardoFitbit

‎02-03-2021 14:57

Thank you. I called customer service and they are replacing my fitbit

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‎02-03-2021 13:49

‎02-03-2021 13:49

Welcome to the Community Forums @AmandaF627.

 

Thanks for the details that were shared in your post and for trying several troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Our Customer Support team informed me that they already provided you assistance to solve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case.  

 

I'll be here if you need anything else.

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‎02-03-2021 14:57

In response to RicardoFitbit

‎02-03-2021 14:57

Thank you. I called customer service and they are replacing my fitbit
Best Answer

‎02-05-2021 16:15

In response to AmandaF627

‎02-05-2021 16:15

Your reply is appreciated @AmandaF627.

 

I'm happy to know that our Customer Support team provided you assistance with your Versa 2. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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