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Versa 2 not pairing with phone

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‎12-31-2019 11:32

‎12-31-2019 11:32

My Fitbit Versa was paired to my phone and functioning correctly for about 3 days and for some reason it is no longer pairing to my phone. I have removed every device that was paired to my phones Bluetooth, I restarted both my phone and the fit bit several times. I also did a factory reset on the Fitbit and it still does not pair to my phone's Bluetooth. Now I am wishing I would have just gone with the Samsung watch. Can anyone help me with this issue? 

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‎12-31-2019 13:36

‎12-31-2019 13:36

What phone are you using?

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‎12-31-2019 17:33

In response to SunsetRunner

‎12-31-2019 17:33

What do you mean by it won't pair? 

A user does not pair a tracker to the phone. They should get the error, "Rejected by tracker name" 

We must use the Fitbit app and do the add device since you did a factory reset and this removed the tracker from your account. 

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