Versa 2 not picking Active Zone minutes

[AprilBarlow]

Hi, 

I got a FitBit Versa 2 today, have completed all of the necessary updates, yet nowhere in my app does it show active zone minutes? When I try to download a clock face, it says "To install this clock, make sure that the Fitbit app on your phone and your Fitbit device have the latest update"
I've been onto the playstore, and there is no updates for Fitbit. I've scanned for updates on my app and it says my Versa 2 is up to date.

What is going on?.. I purchased the Versa 2 purely for the zone minutes feature, which apparently I can't use?
Please help.
Thanks.

Moderator Edit: Clarified subject

[JohnnyRow]

Give it a few days to get the latest firmware version update.

[Guy_]

In the App main window, headed Today, under the big round circle there are 4 smaller items, if zone minutes is not one

Click Edit and then the + and add it.

If that doesn't resolve it, sometimes there are glitches in the App, to cure this

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

[AprilBarlow]

Will it just do this on it's own?

[AprilBarlow]

Unfortunately this didn't work. Thankyou though 

[Guy_]

Ok. Can you tell me how many icons you have under the big round one in the Fitbit App and what they are called, including the big one.

[AprilBarlow]

I have active minutes (lightening bolt, big icon), steps, floors, distance travelled and calories burned. I've tried to click edit and remove or add icons, but those are the only ones it let's me re-add. 

[Guy_]

Its probably due to an old version on your watch, as @JohnnyRow already mentioned.

What is odd is that you didn't get the latest version when setting up your watch for the first time.

Just to be sure, lets check your current status and post back the results to confirm

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

[JohnnyRow]

---

@AprilBarlow wrote:

Will it just do this on it's own?

---

It will on its own get the firmware update ready.  Then there will be an obvious note on your phone app telling you that there is an update ready to install, and telling you how.

[PT_305]

I would recommend against updating your Versa 2 for now (even if update is available) as it’s bricked several devices and left others with totally unreliable data. If you go through this  forum, you’ll  see hundreds of users complaining about it and so far Fitbit has neither acknowledged nor provided a timeline for a fix. 

[JohnnyRow]

So @AprilBarlow , it looks like you have 3 different viewpoints here.  It's up to you to choose which one to follow (though obviously I think I am right 😉 ).

[Guy_]

@AprilBarlow 

Agree totally with @PT_305

Its better to live with it as it is, if you can; you will get less problems, heart rate will be more accurate and you won't get the losing time and battery drain issues, or other problems.

[MarkMM]

Agree with @JohnnyRow Why would you not update a brand new under warranty Fitbit? I would want full options to evaluate my tracker during the return period. 

Seems strange I've never had an issue with Firmware updates in 5 years?

[Guy_]

@AprilBarlow 

As @MarkMM  says, its under warranty, but who wants the hassle of possibly having to return it, or be without it for a while and to potentially receive an even worse one as a replacement, that people complain about, if you can avoid it.

Its not as if Active Zone minutes is going to work anyway, because the heart rate will be off [as people keep reporting, even on the newer models too] and therefore Zone minutes as well - so absolutely nothing to be gained, seeing as its working better now, than it will be if you upgrade.

If I could go back to Active minutes I would.

@JohnnyRow  Is there a way to get an older firmware, now we know that the older firmware still works with Active minutes?

[MarkMM]

@Guy_  If I was within the return period, I'd exchange for another unopened retail package. Maybe I should have worded my last  post differently. Update and evaluate while it's returnable. But I buy local. Not sure that works if you buy directly from Fitbit?

No difference in active zone minutes here. I'm still shooting for 2000 zone minutes a week, and  have the weekly minimum on Sunday every week, just as I was before the latest firmware update. I'm on a Versa 1.

[Guy_]

@MarkMM  Luckily Versa 1 don't seem to be affected by the problem, I rely on my Versa 1 as well,

The recent Versa 2 firmware update seems to align it more with the Sense, when it was fine before, like the Versa 1.

[PT_305]

Unfortunately Fitbit wont guarantee whether you'll get a new unopened or a refurb as a replacement. My Versa 2 is only 6 weeks old. I was told that I have to first return it, once it arrives at their depot, then a replacement will be dispatched and due to Covid, it may take up to 6 weeks. The older a model gets, the less chances of getting a new as a replacement. There are plenty of threads here where people have sent their brand new versa and got scratched and chipped device as replacement. 

I was excited about Zone minutes as well but if your Versa doesnt record it properly (another issue with the update), you are not going to earn any!

[MarkMM]

@Guy_ Thanks for the info. That explains it.