Versa 2 not picking up new tine zone

[LegacyCapt]

Within FitBit settings, I’ve chosen Nuuk Greenland as my current time zone. Unfortunately it is showing 1-hour off. ; i.e. actual time is 8:11 and Versa 2 is showing 9:11.

my IPhone is showing the correct time, 8:11

how do I fix it?

[EstuardoFitbit]

Hi there @LegacyCapt, welcome to the Fitbit Community.

Thanks for letting us know that you have changed the time to the right zone.

I can imagine that you have already followed the steps to change the time (How do I change the time on my Fitbit device?). In that case, please make sure to sync your Fitbit device once you have changed the timezone. 

I will also recommend doing this: 

1. After changing the timezone, go to your Bluetooth settings 
2. Next to your device name, you'll find an exclamation icon, press on it 
3. Press on the option Forget device 
4. A pop-up screen will appear asking you to pair the device and you need to tap in the option to Allow 

If after doing this the time is still wrong, please try setting up your device as new.  How do I set up my Fitbit device?

[LZeeW]

@LegacyCapt  You can confirm the specifics for this, but it looks like Greenland made a change in its Daylight Savings Time.  Other countries made changes, but Fitbit didn’t correct the time databases.  You might need to turn off your automatic time zone, then manually choose a city that gives you the correct time.

[LegacyCapt]

Thanks, I did that, no affect. Bummer.

Sent from my iPad

[LZeeW]

@LegacyCapt   I’m surprised that my suggestion didn’t help you.  There was a problem with Mexico and DST in the spring (Mexico changed and Fitbit didn’t update their database).  Users were told to manually select a city that fixed their clock.

[LegacyCapt]

I selected Nuuk, turns out their time is wrong in Fitbits database…
I now have selected Buenos Aires, and it is now working….

Sent from my iPhone